Policies

Registration hours are from 8:00 am to 5:00 pm, Monday through Friday. Classes typically fill several weeks prior to the class date. If you would like to pre-register, please visit our registration area. This pre-registration process does not officially hold your seat in class, until a customer service representative calls to confirm your registration.

Daily Class Information:
Normal class hours are from 9:00 am to 4:00 pm. Please arrive by 8:45 am as our classes begin promptly at 9:00 am. Late arrivals, after 9:30 am, will be charged the full rate of the class and may be asked to cancel and reschedule for another date.

Payment:
Effective December 1st, 2000, we now require a credit card to hold a seat for public classes and we also require full payment by the day of class within the respective cancellation period.
American Express, Visa, MasterCard and checks are accepted.

Cancellation and Retake Policy:
ExecuTrain has changed its cancellation and retake policies.

Private Class Cancellation Policy
A private class can be canceled or rescheduled two weeks in advance without charge.  The client will be billed 50% of the class fee if the private class is canceled or rescheduled in under ten business days, and full price if the private class is canceled or rescheduled in under five business days.

Public Class Attendance Policy
When a scheduled student does not come to a class, another student who has been on the Priority List could have been called to register for the class if we had been notified of the cancellation ahead of time.  If you or any of your employees have ever been on the Priority List, we are confident that you appreciate the desire to reduce the number of students that do not come to a scheduled class.

When a student scheduled for a class does not attend, and does not call to cancel, the fee will be equivalent to the student’s daily corporate rate. For application courses, one coupon per class day will be debited from your company’s block of coupons.  Annual members will be billed $150.  For technical courses, the full price of the course will be charged.

Snow Policy
In the event of excessive snow and/or ice we have put into place a weather line for our students to check on class start time and/or canceled classes.  This weather line will be updated by 6:00am if any changes are necessary.   Please call 921-8855 x30 to receive any updated information

Technical Courses

In order to guarantee payment for a technical training course, ExecuTrain requires either a credit card or a company Purchase Order at the time of registration.

Should you need to reschedule a Technical Training Course, please contact our office by noon, ten business days prior to your scheduled class. Students who cancel or reschedule with less than ten days notice will be subject to a fee equal to 100% of the class cost.  Students who have prepaid for a technical track will be subject to a fee equal to 75% of the class cost.  These fees will also be charged to a student’s credit card if they fail to attend any technical courses for which they are scheduled.

If you need to cancel or reschedule your class, you may send a substitute from your organization to avoid the fee.  Substitutions will be charged the applicable class cost.

In fairness to all students in the class, anyone arriving after 9:00 a.m. will need to be rescheduled for another class date. 

Re-take Policy
Students may re-take a class within one year of the original class date.  A Re-take Request form must be completed prior to registering for the class.  No show or cancellations do not qualify for the re-take policy.

Invoicing Procedures

ExecuTrain will issue invoices for all students that have not requested a prepaid account.  Invoices are due upon receipt.  Invoices will be generated upon completion of the class and are due upon receipt.

For More Information
Please contact Scott Ashby, Client Services Manager or your Account Executive at 952-921-8855 x30.

Thank you again for your business and we look forward to working with you to serve your training needs.

No Show Policy:
If you do not attend a scheduled class and fail to cancel, you will be charged a no-show fee equivalent to your corporate daily rate. You may reschedule the same class within a six month period under the terms and conditions of our retake policy.

Strategic Training Initiatives:
ExecuTrain offers attractive options for corporations, including private classes at our location or yours, room rentals, and executive tutorials. Our Alliance program offers many benefits to corporations including national pricing schedules and centralized administration. ExecuTrain provides custom and proprietary course development, in addition to technical consulting services. For more information on our customized programs, call 952.921.8855.