Custom Training Solution
Case Study
Custom Training Solutions for
Extraordinary Performance Improvement Results!

CHALLENGE:
Train 1,400 field technicians on the operation of a newly deployed wireless, handheld device and its field service management software.

OPPORTUNITY:
Provide a blended training solution involving 5 instructors delivering instructor-led training at 55 U.S. and Canadian locations, the development of a custom Computer Based Training application orienting technicians to the hardware, and the management of all travel requirements during the project.

RESULTS:
• Delivered every scheduled training session on time and under budget in three-and-a-half month time frame;
• Saved Honeywell 34% in travel expenses;
• Partnered with Dynamic Digital Design to provide CBT solution that certified every technician on the FEX21 prior to ILT session;
• Provided French-speaking instructor and translated CBT for needs of Quebec-based technicians.

TESTIMONIALS:

“The blended solution that ExecuTrain and Dynamic Digital suggested, developed and deployed was instrumental to rolling out the FAST technology on time and within budget.”
- Paul Danielson
Service Operations Manager
Honeywell

“Working with ExecuTrain was a pleasure. Every person’s dedication to the success of the FAST project and their professionalism freed us to focus on other critical issues.”
- Toni Roe
FAST Project Manager
Honeywell
 

Honeywell

When preparing to introduce a wireless device to 1,400 field technicians throughout North America, Honeywell turned to ExecuTrain for help. The initiative’s challenges included:

  • Delivering high-impact training within the constraints of a limited budget
  • Equipping a team of experienced, professional trainers on new technology & proprietary software
  • Effectively enhancing the critical job-skills of technicians on new hardware, software & procedures
  • Coordinating travel logistics
  • Maximizing the limited time available to technicians
A blended solution proved to be the most efficient performance improvement strategy.

ExecuTrain brought in Dynamic Digital Design who developed an inter-active, custom CBT orientation course that certified all technicians on the basic features and usage of the handheld device. ExecuTrain’s trainers then delivered an intense, one-day training course at Honeywell’s North American locations on the FieldCentrix software. In spite of the terrorist attacks on September 11, 2001 ET delivered every scheduled training event with only one location delayed one week. ExecuTrain’s Office of Strategic Training Initiatives saved Honeywell 34.22% in its travel budget and delivered all of ExecuTrain’s FAST project services at 6.63% below budget.

Honeywell’s Field Automation Service Technology – FAST – project achieved the following benefits:
  • Increased customer responsiveness
  • Enhanced service quality
  • Streamlined record keeping;

For further information on how ExecuTrain can help your company deliver creative, cost-effective performance improvement solutions, please call (952) 921-8830.
 

Need further information? Please call us at 952-921-8844